Why doesn’t the price change with different variants?
We are currently working to fix this problem with every theme to display the correct prices. If this doesn’t work on your theme send us a ticket and we will...
Sat, 17 Nov, 2018 at 3:53 AM
Why doesn’t the main product image change with the selected variant?
First, make sure that a product image is connected to your variants in the backend, under products, for Shopify Options.  For our Virtual Options, you a...
Sat, 29 Dec, 2018 at 6:08 PM
Why aren’t the custom option settings showing up when I preview a theme?
The code doesn’t get installed to unactivated themes. Once a theme is activated, the code gets automatically installed when the app is opened.  You can ...
Mon, 7 Jan, 2019 at 6:39 PM
Why are the custom options not showing up?
To get the custom options working you need to first save some settings to a product or choose default options in the "Settings." Read these ar...
Mon, 26 Nov, 2018 at 5:12 AM
Why does the app load so slow?
This can happen if you installed a lot of other apps before ours.  To load our options faster follow these instructions. Under your published theme cl...
Fri, 25 Jan, 2019 at 5:13 AM
Why do my options appear twice
This is an issue we have seen on a few themes. We will have to fix this manually. Please send us a ticket and will fix it as soon as possible.
Sat, 17 Nov, 2018 at 3:52 AM
What is the difference between virtual options and shopify options?
  We have two types of options: 1. Shopify options use Shopify's variant system which you use in Shopify's backend (normal products) They li...
Sat, 17 Nov, 2018 at 6:27 AM
Why are my products displaying the wrong currency?
Our app usually finds what the correct currency that your store is using, but sometimes this doesn't work. If you are having problems with the wron...
Sun, 21 Oct, 2018 at 8:57 PM
I uninstalled your app but the code isn't removed.
Usually the app's code gets removed when you uninstall the app. If you added our code to load faster you will have to manually remove this. Yo...
Tue, 18 Dec, 2018 at 6:03 PM
Why are my virtual options not appearing in the cart?
Usually this happens because your theme has an AJAX cart.  What happens is your theme updates the cart dynamically without reloading the page. When this...
Tue, 29 Jan, 2019 at 5:29 PM